Last Updated: November 1, 2025
This Refund Policy governs the circumstances under which OKBike Mechanic will provide refunds for services, and is part of our Terms of Service.
Overview
At OKBike Mechanic, we strive to ensure customer satisfaction with our services. Our refund policy is designed to provide clear guidelines for when refunds may be issued for services booked through our platform.
Refund Eligibility
Customer-Requested Cancellations
Customers may cancel service bookings based on the following policy:
- Cancellations made more than 24 hours before the scheduled service time are eligible for a full refund
- Cancellations made between 2-24 hours before the scheduled service time are eligible for a 50% refund
- Cancellations made less than 2 hours before the scheduled service time are not eligible for a refund
Service Quality Issues
If a customer is unsatisfied with the quality of service provided, they may request a refund based on the following criteria:
- Service not performed as described or agreed upon
- Substandard workmanship or use of incorrect parts
- Service not completed within the agreed timeframe without valid justification
- Damage caused to the customer's vehicle during service (subject to investigation)
Mechanic No-Shows
If a mechanic fails to appear for a scheduled service without prior notification:
- Customer is eligible for a full refund of service charges
- Customer may be entitled to compensation for inconvenience (at company discretion)
How to Request a Refund
Customers can request refunds through the following methods:
- Through the OKBike Mechanic mobile application
- By contacting our customer support at support@okbikemechanic.com
- By calling our customer service at +91 98765 43210
To initiate a refund request, customers must provide:
- Booking reference number
- Reason for refund request
- Supporting evidence if applicable (photos, receipts, etc.)
Refund Processing Time
Once a refund request is approved, refunds will be processed within 5-7 business days. The time it takes for the refunded amount to appear in your account depends on your payment method:
- Credit/Debit Cards: 5-7 business days
- Bank Transfers: 3-5 business days
- Net Banking: 3-5 business days
- Wallet Payments: Immediate to 24 hours
Non-Refundable Situations
Refunds will not be issued in the following situations:
- Service has already been completed to the customer's satisfaction
- Customer fails to provide accurate information leading to service issues
- Damage caused by pre-existing conditions not disclosed by the customer
- Requests made outside the refund request window (7 days from service completion)
- Refund requests that are found to be fraudulent or misleading
Investigation Process
Some refund requests may require investigation, which includes:
- Reviewing service details and agreements
- Consulting with both parties (customer and mechanic)
- Inspecting the service work performed if necessary
- Verifying payment and booking information
The investigation process typically takes 3-5 business days. During this period, customers will be kept informed of the progress.
Contact Information
For questions about this refund policy or to initiate a refund request:
- Email: refunds@okbikemechanic.com
- Phone: +91 98765 43210
- Address: Bangalore, Karnataka, India
- Through the OKBike Mechanic mobile application
Dispute Resolution
If you have any complaints regarding refunds, please contact us immediately so we can resolve the issue. If you are unsatisfied with our resolution, you may:
- Contact your payment provider (bank, credit card company, etc.)
- File a complaint with relevant consumer protection agencies
- Pursue mediation or arbitration as per our Terms of Service